After ordering, you will receive an email within a few hours (or sooner) with your SurfBouncer user name and password. Please be patient. Many times it takes a few hours for the transaction to clear the credit card processor, especially for overseas orders. Also, To protect your privacy and personal information to the maximum our VPN authentication servers are not tied to the SurfBouncer web site or order pages. This ensures that there is no connection between the order pages and the actual secure VPN servers. Other VPN companies that provide for instant setup of the purchase have been hacked recently and their users information, including email addresses and identities, stolen. With our system you may have to wait a few hours for your account to be set up. But you can be assured that your VPN credentials and connection are completely secure.
Note: Orders are processed between 7:00 AM to 10 PM (7:00 and 22:00 hours) US Pacific time (GMT – 8). If you are ordering during the hours that our order processing department is closed, rest assured that your order will be processed first thing in the morning.
If you are using an automated spam protection system that requires verification be sure to add our domain (surfbouncer.com) to your white list. If you do not receive your user credentials within a few hours check your spam box in case it was erroneously put there. If it’s not there send us an email.
Download the software from the links provided in the email we sent you with your user credentials.
Windows 7 – Click on the link for setup instructions
Windows 8 – Click on the link for setup instructions
Windows 10 – Click on the link for setup instructions
Install the application (Windows). Run the downloaded file (be sure to right click and select Run as Administrator) and accept all the default options without changes. Windows may pop up a warning regarding the driver being installed. The driver is the standard open source OpenVPN product used worldwide. Since it is an open source driver, it is not certified by Microsoft. Accept the installation of the driver and the installation will complete. Some firewall software may also pop up asking you to confirm the new driver being able to access the internet. If this occurs, accept the connection. After installation close the notepad window that pops up and proceed under Log In below.
Note: The installation of the TAP adapter can sometimes take up to a minute. Do not exit the installer while the TAP adapter is being processed.
Go to the system tray, right-click and pick your connection then select ‘Connect’
The server names reflect the country that the server is located in. Connecting to that server will provide an IP address in the country or region you select
We currently have servers in the following countries:
Australia, Brazil, Canada Montreal, Canada Toronto, Canada Vancouver, Czech Republic, Denmark, Egypt, France, Germany, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Mexico, Moldova, The Netherlands, Norway, Panama, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, UK, USA Central, USA West, USA East, SSL
Daily Changing UK and Changing USA
Stealth USA, Europe and Asia. Special version of OpenVPN for countries that block VPN access.
If you wish to set up the VPN to auto log in on Windows see this page.
If you are in doubt that you have a proper connection, go to the connection checkout page page and follow the instructions there to verify that you are on the VPN. Verifying this will ensure safe surfing and unblock web sites properly.
For technical support email:
Note: The locations listed above and shown in the image are for the full Personal VPN service. If you are using one of the Lite VPN service products then the options will match the services for that product.