The OpenVPN troubleshooting tips linked above span almost 20 years.  Some are still relevant and others are obsolete.

 

They are presented for historical purposes.

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When Emailing us for support:

Let us know what operating system you are using and which version of the operating system. For example, Windows version, Mac OSX version, Phone type.

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To make turnaround faster, please send a copy of your OpenVPN log file with your support email. This will tell us what’s happening on your end of the connection. See this page for instructions on how to get and send the log file.