If you need more than one active connection at a time for your family or multiple computers in your home see our family plan.
In some cases, orders will fail while using one of the methods above even though there is nothing wrong with your credit card. If that occurs, please try a different method as different processors have different criteria for approving orders.
NOTE: To protect your privacy and personal information to the maximum our VPN authentication servers are not tied to the SurfBouncer web site or order pages. This ensures that there is no connection between the order pages and the actual secure VPN servers. Other VPN companies that provide for instant setup of the purchase have been hacked and their users information including email addresses and identities stolen. With our system you may have to wait a few hours for your account to be set up. But you can be assured that your personal information, VPN credentials and connection are completely secure.
Orders are processed between 7:00 AM to 10 PM (7:00 and 22:00 hours) US Pacific time (GMT - 8). If you are ordering during the hours that our order processing department is closed, rest assured that your order will be processed first thing in the morning.
If you are using an automated spam protection system that requires verification be sure to add our domain (surfbouncer.com) to your white list. If you do not receive your user credentials within a few hours check your spam box in case it was erroneously put there. If it's not there send us an email and we will resend it.
WARNING: We do not provide services to Nigeria, Cote d'ivoire, Ghana, Togo, Benin, Sierra Leone, Gabon and Cameroon. Trying to access the service from these countries will result in cancellation of your service.