Let us know what operating system you are using and which version of the operating system. For example, Windows XP SP-2, Windows 7 SP-2, Windows 8 SP-1, Mac Mavericks version #, Mac Yosemite version #
To make turnaround faster, please send a copy of your OpenVPN log file with your support email. This will tell us what’s happening on your end of the connection. See this page for instructions on how to get and send the log file.