1. “Cannot resolve host address: [NO _DATA] The requested name is valid but does not have an IP address …”
2. “Personal VPN connects but I cannot use the internet…”
3. “TLS Error: TLS key negotiation failed to occur within 60 seconds…”
4. “WARNING: this configuration may cache passwords in memory…”
5. “I’m having trouble sending SMTP mail through my email client…”
6. “DNS is not resolving web sites properly. Web sites time out…”
7. “VPN frequently disconnects or is slow and web sites cannot be accessed…”
8. “I’m having problems with Facebook, connection is intermittent…”
Please email us at support@surfbouncer.com. There are several steps that can resolve this situation.
9. “I’m having problems with video streaming (movie or television) sites…”
Please email us at support@surfbouncer.com. There are several steps that can resolve this situation.

When Emailing us for support:

Let us know what operating system you are using and which version of the operating system. For example, Windows XP SP-2, Windows 7 SP-2,Windows 8 SP-1, Mac Mountain Lion version #, Mac Mavericks version #.

To make turnaround faster, please send a copy of your OpenVPN log file with your support email. This will tell us what’s happening on your end of the connection. See this page for instructions on how to get and send the log file.