Windows User: "SurfBouncer connects but I cannot reach the internet." Initialization sequence completed with errors This is usually the result of Windows Firewall or a 3rd party firewall that you may be running, blocking the TAP adapter. If you are using a 3rd party firewall, reference your user's manual on how to allow programs to pass through. In some cases, there will be a tab that lists programs that are allowed. Find OpenVPN and allow access. For Windows Firewall, go to the 'Control Panel' and select 'Firewall' and then the 'Advanced' tab. Select the connection that corresponds to your TAP adapter. Uncheck the box next to it and select 'OK'. Reboot your computer to ensure the setting takes effect.   If you don't know which connection that is, go to 'Control Panel' and select 'Network Connections'. Your TAP adapter will be listed as shown below.   One other possibility for this error is that the Windows DHCP client service is not set to start on your computer. In Control Panel (1) / Administrative Tools (2) / Services (3), make sure that the DHCP Client Service is started. See the image below. If it is not started right click and start the service.     Return to troubleshooting page