After ordering, you will receive an email within a few hours (or sooner) with your SurfBouncer user name and password. Please be patient. Many times it takes a few hours for the transaction to clear the credit card processor, especially for overseas orders. Also, due to constant attempts to use fraudulent credit cards to get on the VPN, we manually verify each order.
Note: Orders are processed between 6:00 AM to Midnight (6:00 and 24:00 hours) US Pacific time (GMT - 8). If you are ordering during the hours that our order processing department is closed, rest assured that your order will be processed first thing in the morning.
If you are using an automated spam protection system that requires verification be sure to add our domain (surfbouncer.com) to your white list. If you do not receive your user credentials within a few hours check your spam box in case it was erroneously put there. If it's not there send us an email.
Windows XP - Download the software from the links provided in the email we sent you with your user credentials. See the Windows XP installation screen shots here.
Windows Vista - Download the software from the links provided in the email we sent you with your user credentials. Windows Vista install must be in administrator mode as described in Vista Setup.
Windows 7 - Click on the link for setup instructions
Windows 8 - Click on the link for setup instructions
Install the application (Windows). Run the downloaded file and accept all the default options. Windows will pop up a warning regarding the driver being installed. The driver is the standard open source Openvpn product used worldwide*. Since it is an open source driver, it is not certified by Microsoft. Accept the installation of the driver and the installation will complete. Some firewall software may also pop up asking you to confirm the new driver being able to access the internet. If this occurs, accept the connection.
Note: The installation of the TAP adapter can sometimes take up to a minute. Do not exit the installer while the TAP adapter is being processed.
Go to the system tray, right-click and pick your connection then select 'Connect'
| USA East- Connects you to our main USA servers on the East coast
USA Central- USA connection optimized for video sites such as Hulu -- servers in Central USA
USA West - Servers in California
Canada - Provides Canadian access and IP address
Cyprus - Access to servers and IP addresses in Cyprus
Germany - Access to German servers and IP addresses
Hong Kong- Access to Hong Kong servers and IP addresses
India- Access to servers and IP addresses in India
Ireland - Provides access to Ireland with a Irish IP address
Japan - Provides access to Japan with a Japanese IP address
Malaysia- Provides access to Malaysia with a Malaysian IP address
Netherlands - Access to Netherlands servers and IP addresses
Panama - Access to Panama servers and IP addresses
Singapore - Asian access with servers and IP address from Singapore
Special UK- UK server for use in locations where regular connections drop or are slow
Special East - USA East coast server for use in locations where regular connections drop or are slow
Special Mid - USA Midwest server for use in locations where regular connections drop or are slow
Special West - USA West coast server for use in locations where regular connections drop or are slow
UK - This option will connect you to our servers in the UK and provide a UK IP address
256 AES - Special server that uses 256 bit AES encryption
TCP Options - Uses TCP protocol to bypass some firewall blocks in various countries. Use these when other connections are blocked or are slow.
When prompted, enter your user name and password.
When the connection is complete, the login screen will close and you will see the green, connected icon in the system tray.
For Windows Vista: Be sure that you install the software as described on the Vista setup page. This is extremely important. Then, to launch the application, right-click on the 'openVPN GUI' icon and select 'Run as administrator'. This will launch the icon into the system tray as described above. Proceed as described.
If you are in doubt that you have a proper connection, go to the connection checkout page and follow the instructions there to verify that you are on the VPN. Verifying this will ensure safe surfing and unblock web sites properly.
For technical support email: