After ordering You will receive an email within a few hours (or sooner) with your Surf Bouncer user name and password. Please be patient, many times it takes a few hours for the transaction to clear the credit card processor, especially for overseas orders. Also, due to constant attempts to use fraudulent credit cards to get on the VPN we manually check and verify each order.

Note: Orders are processed between 6:00 AM to Midnight (6:00 and 24:00 hours) US Pacific time (GMT - 8) . If you are ordering during the hours our order processing department is closed, rest assured that your order will be processed first thing in the morning.

Download and set up:

 

1) Click here to DOWNLOAD SurfBouncer for Mac 32 and 64 bit. Save to your desktop.

This software is provided by the Mac open source OpenVPN GUI site Tunnelblick.

Double click on Tunnelblick to start the installation.

2) Click on "Install".

3) Click on "Open".

4) You will see the successful installation screen as shown below. Click on "Launch" to start Tunnelblick.

5) Since this is the first time installing Tunnelblick on your computer a configuration folder must be created. Select "Create and open configuration folder".

6) The following Finder window will open. Keep this window open.

7) Click here to DOWNLOAD the SurfBouncer configuration files in zip format. See the images below.

For Safari double click as shown in the screen shot below.

For Firefox Click on "Open With Archive Utility" and select OK.

A finder window with the unzipped files will appear. Do not close this window you will use it in the next step.

Sometimes the Mac will save the configuration files that end with .ovpn as .txt files. As an example you might see the file name surfbouncer.ovpn.txt instead of surfbouncer.ovpn. If this occurs please rename the files that have .ovpn in their name to end in this extension. Using the previous example surfbouncer.ovpn.txt should be renamed to surfbouncer.ovpn in order to properly function.

Safari	Firefox

8) The screen shot below shows the Finder window opened previously in step 6 by Tunnelblick on top and the window that appeared after selecting the Archive Utility in step 7 on the bottom. The configuration files should be selected and dragged into the configurations folder as shown.

9) If Tunnelblick is open click on the icon in the upper right hand of the screen and select "Quit". Restart Tunnelblick and you will see the following connection options when you click on the Tunnelblick icon. After the installation is complete this is where you connect on a daily basis.

10) Click on one of the options (see a description of the various options at the bottom of the page) to log in. Your Mac will ask for your Mac user name and password to allow Tunnelblick to connect. This will only occur the first time for any given connection.

Now it will ask for your SurfBouncer user name and password. If you do not want to keep re-entering your user credentials check the "Add Passphrase to Apple Keychain" to save it.

The Tunnelblick icon will flash while it is connecting. When it goes from gray to white it means you are connected.

Additional Items:

This is the "details" screen from the Tunnelblick menu.

If you wish to have a certain connection always log in upon launching Tunnelblick select the connection in the tabs at the top and then check the "Automatically connect on launch" box. Only do this for 1 connection option.

The default for Tunnelblick is to have the "Monitor Connection" box checked. This causes the network connection to be monitored for changes. If Tunnelblick detects a change to DNS settings the connection will restart and log in again. Under some circumstances if you are seeing repeated and unnecessary restarts, uncheck this box to stop it from occurring.

Logs:

Opening the "Details" option in Tunnelblick will reveal the connection logs. Clicking on the connection option at the top of the screen chooses which log is showing. When requesting technical support please include a copy of your log with your email. This will speed up the resolution process. To send the log just select the entire text, copy and paste into your email.

 

Connection options:

After installation and launching Tunnelblick you will see the four default connection options.

SurfBouncer - This option will connect you to our main USA servers and is the default for those wanting a USA IP address.

SurfBouncer EU - Using this option will connect you to our servers in the UK and provide a UK IP address.

SB Video - This is also a USA IP connection optimized for video sites like Hulu.

SurfBouncer TCP 443 - Uses the TCP protocol to bypass some firewall blocks. If you can't connect with the above use this.

You can add additional additional connection options for servers in Ireland and Canada as well as our High Encryption VPN 256 bit AES servers. Additional TCP options are also available. We have additional connection options and VPN servers for special circumstances. If you are having a problem connecting email us.

 

If you are using an older version of Tunnelblick before version 22 please see these pages for setup instructions.

If you have any issues or questions setting up Tunnelblick, unblocking web sites or connecting please email us at support@surfbouncer.com.

Trade names used above are the respective trademarks of their owners.


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