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Personal VPN Appliance FAQ
The cost is
$229.99 which includes hardware and 1 year
of service.
Subsequent years will be billed at $129.99 per year.
You will receive an invoice prior to the
expiration of your current term. Delivery
outside of North America is an additional
$29.99.
If your IP phone
has a standard Ethernet jack, it will plug
right into the router. To use a standard
phone, you need the ATA adapter that your IP
phone provider provides or use the Linksys
device listed in the link above.
We do not
provide the admin password to configure the
appliance because changing settings can
easily cause the VPN to stop working. We
will provide the admin password to the
device upon request with the following
conditions:
If you access
the device with the admin password you take
full responsibility for all consequences and
all warranties are void. If the Appliance
stops working correctly you are responsible
for the cost of SurfBouncer fixing the
problem for you. You are responsible for all
traffic going through the VPN. Disabling the
WPA encryption and allowing free access to
the wireless is not permitted. If you
disable the WPA encryption and someone
violates the terms of service it is your
responsibility, and your account may be
terminated with no refund.
You may cancel
your subscription to this service at any time. Your account
will remain active until the renewal date of
your subscription. There are no refunds on
subscription fees associated with the
service.
Please allow up to 2 weeks for delivery of
the router in the USA, Canada and Mexico.
International shipments may take longer. Your
subscription time will be adjusted to begin
after delivery of the device.
Standard international shipping is via US Postal Service
Express Mail. Be sure to use a valid phone
number when ordering in case the mail
service needs to reach you with questions
about delivery.
We also offer delivery via
FedEX to Europe and the Middle East
as shown below. FedEX may charge you
customs brokerage costs upon delivery which
are your responsibility. If
you wish delivery via FedEx to the Middle
East or Europe please use the links below
which include the additional cost of sending
by FedEx. Be sure to include a valid phone
number with your order so FedEx can call you
in case of delivery questions.
Total cost is $299.00 which includes FedEx
delivery, the VPN Appliance and one year of
service.
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